Privacy & Security
Effective as at: 8 March 2020
Post: PO Box 5769 Maroochydore BC QLD 4558 Australia
Collection of information
In order to use the Studio Art website, Studio Art may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Studio Art is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website, mobile apps, live chat or social media accounts.
Use of collected information
Any details collected from Studio Art users are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development. Collected information may also be used to send you marketing communications and remarketing digital advertising.
Storage of collected information
The security of your personal information is important to Studio Art. When you enter sensitive information (such as credit card numbers) on our website, Studio Art encrypts that information using secure socket layer technology (SSL). When Credit Card details are collected, Studio Art simply passes them on in order to be processed as required. Studio Art never permanently stores complete Credit Card details, though retains personal information for as long as a user account remains active.
Studio Art follows generally accepted industry standards to protect the personal information submitted to Studio Art, both during transmission and once Studio Art receives it.
Access to collected information
If your personally identifiable information changes, you no longer desire our service, or wish to opt-out of your identifiable information being used for Studio Art digital marketing campaigns, you may correct, update, delete or deactivate your information by modifying your account on the website, or by emailing firstname.lastname@example.org
Provided all financials and/or disputes are cleared, all personal details will be deleted/de-activated from Studio Art’s system.
If you purchase a product or service, Studio Art may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal and billing addresses) and financial information (such as credit card number, expiration date, CCV number). Studio Art uses this information for billing purposes and to fill your orders. If Studio Art has trouble processing an order, it will use this information to contact you.
Studio Art uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. Studio Art may also use this information for other purposes, including some promotional emails. If at any time a user wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing email@example.com
Studio Art may at its discretion use other third parties to provide essential services on our site or for our business processes. Studio Art may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Studio Art does not share any information with third parties for any unknown or unrelated uses.
These parties include but are not limited to digital marketing providers for advertising and remarketing campaigns, our freight provider, and any information collecting organisation nominated by the Australian Government for the purposes of managing the Resale Royalty Rights Scheme.
Studio Art reserves the right to disclose your personally identifiable information as required by law and when it believes that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links on the Studio Art site to external entities are not covered within this policy. The terms and conditions set out in this policy only cover the domain name of www.studioart.com.au.
Changes to privacy & security policy
If any changes are made to the this Privacy & Security Policy, Studio Art will post those changes to this policy on our website www.studioart.com.au, so that you are aware of what information Studio Art collects, how it uses that information, and under what circumstances, if any, it discloses that information. Studio Art reserves the right to modify this policy at any time, so please review it frequently. If Studio Art makes material changes to this policy, the policy located on the website www.studioart.com.au will be updated accordingly.
Studio Art uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Studio Art or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
- Stripe is an authorised third party processor for all the major Australian banks.
- Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Studio Art.
- For more information about Stripe and online credit card payments, please visit https://stripe.com.